Shortly after installation, we encountered a few issues which, individually, weren’t a big deal and could have been shaken off if they were the only issues. We also realized that the technology was cumbersome and NOT user friendly. For example, the internal and external cameras are on different systems and need to be accessed using two different apps. We had trouble with the app for the external cameras, and when asking if there was a way to access the cameras via an internet browser on a computer, we were informed that the app was the only means for viewing. When inquiring as to how we could view the external camera activity if the app wasn’t working, they indicated that we should hook up a monitor to the DVR system the equipment that powers the external cameras. When installing our system, we were never advised that we should hook up a monitor to this system so that we could view activity. Additionally, this solution doesn’t solve the problem if we are attempting to view the external camera activity from a remote location. I recognize that integrating this type of technology is complicated, but the other security system provider that we had previously used was able to combine all cameras into one system which could be viewed either via app or internet browser. It was the most recent technical problem that convinced me that using ADT was a big mistake. When we installed our system, we added a new feature to automate the garage doors this was brand new and NOT using any of the old equipment left by the prior homeowners. After about 3 months, one of the garage doors went “offline” and couldn’t be reset.