Can you believe that?Well, they did pay for the service call, and they should have; however, I’ve had ongoing problems aside from that for the last 4 months – since they put the cheap crap in. The last straw was a malfunctioning timer device installed to one of my lights. As a sat in front of the television late one night, it surged, the light bulb burst, and sparks shot across the room!Had I not been home, the place could’ve caught on fire. Main unit said “remove malfunctioning device. ” I was afraid to touch it, but I did because I was more afraid not to. I called to tell Vivint to cancel the contract and come get their equipment, and they told me I would be responsible for paying the 5 year monitoring contract in full when I was told by their rep that if I had to cancel before the contract expired there would be a minimal cancellation fee of $200. I have four pages of documented correspondence with Vivint – nothing but one problem after another. These are just the highlights, folks. DO NOT DO BUSINESS WITH THIS COMPANY!I WILL be paying a visit to the Florida State Attorney’s office. I’ve HAD IT!I had the same thing, the young man kept saying I am not selling any thing, I said okay then thank you for informing me and closed the door, he knocks again and starts the sales pitch. When I asked “I thought you were not selling any thing?” he just kept talking about the FBI statistics on break ins, I then relized it was an alarm company and asked him to leave, he was still talking when I closed the door.